At InfiniWin, we understand that entrusting your personal information to an online platform is a significant decision. This Privacy Policy explains clearly and honestly how we collect, use, store and protect your data — in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core principles that shape how InfiniWin handles your personal data
InfiniWin operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of how we collect, store and use your data adheres to applicable local legal requirements.
All data transmitted between your device and InfiniWin's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysia's major banks such as Maybank and CIMB.
InfiniWin has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
You have the full right to access, correct, delete and restrict the use of your personal data at InfiniWin. Contact us at any time to exercise these rights without any barriers.
InfiniWin retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. Data that is no longer needed will be deleted on a regular basis.
In the event of any security incident involving your data, InfiniWin is committed to notifying affected users within 72 hours and taking immediate remedial action.
Important Note: By using the InfiniWin platform, you agree to this Privacy Policy. Please read this document carefully in its entirety. If you do not agree with any part of it, please discontinue use of the platform and contact us to close your account.
This Privacy Policy ("Policy") is published by InfiniWin, the operator of an online betting and entertainment platform at infiniwin.click. As the data controller for the personal information you provide to us, InfiniWin takes this responsibility seriously.
We operate in Malaysia and are subject to the Personal Data Protection Act 2010 (PDPA). In addition to providing live casino services, slots, Sports Betting — including the Malaysia Super League, EPL, and badminton — progressive jackpots, and Table Games, InfiniWin is equally committed to ensuring that users' personal data is handled to the highest standards.
This policy applies to all InfiniWin users in Malaysia, regardless of how they access the platform — whether via a web browser on a desktop, smartphone, tablet, or any other device. It also applies to all data collected before, during, and after your use of our platform.
InfiniWin only collects data that is necessary to deliver our services safely and effectively. The following are the categories of data we may collect:
InfiniWin never storing credit/debit card numbers directly. All card transactions are processed through registered, PCI-DSS compliant payment gateways. Sensitive information such as passwords is stored in hashed form and cannot be read.
Your personal data is collected through various channels when you interact with the InfiniWin platform:
InfiniWin uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
InfiniWin does not sell your data. However, in limited circumstances, we may share data with third parties necessary for platform operations. Such sharing is always subject to strict contractual safeguards:
All third parties working with InfiniWin are contractually bound to uphold privacy standards no less stringent than those set out in this Policy. They may only use your data for the purposes we specify.
InfiniWin takes security infrastructure seriously to protect your personal data. The following measures are always active on our platform:
While InfiniWin takes all reasonable precautions, no online system is 100% secure. You are also responsible for keeping your password and device secure. Please report any suspicious activity to the InfiniWin support team immediately.
InfiniWin uses cookies and similar tracking technologies to enhance user experience, maintain session security, and collect analytics data that helps us improve the platform.
You can manage cookie settings through your browser preferences. Disabling certain cookies may affect some InfiniWin platform functionality, particularly features related to login and personal preferences.
As an InfiniWin user protected under Malaysia's Personal Data Protection Act 2010, you hold the following rights, which you may exercise at any time:
You may request a copy of all personal data InfiniWin holds about you. We will provide it in a readable format within 21 days.
If your data is inaccurate or out of date, you have the right to request that InfiniWin correct it promptly and at no charge.
You may request deletion of your personal data upon account closure, subject to legal obligations regarding financial record retention.
You have the right to object to the use of your data for direct marketing or profiling purposes. Contact us at any time to withdraw this consent.
In certain circumstances, you may request that InfiniWin restrict the processing of your data while a dispute or investigation is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform if you wish.
To exercise any of the rights above, please contact InfiniWin by email at privacy@infiniwin.click or via live chat. We will respond within 14 business days. All requests are free of charge unless they are excessive or repetitive.
InfiniWin is a platform for users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.
Should InfiniWin discover that data from an underage user has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed. Parents or guardians who find that their child has registered on InfiniWin are advised to contact us immediately at support@infiniwin.click.
Age verification is mandatory during the InfiniWin registration process. Any attempt to circumvent the age verification process is a serious violation of our Terms & Conditions and may be reported to the relevant Malaysian authorities.
InfiniWin reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements in Malaysia, or platform improvements. Our amendment process is as follows:
For any enquiries, requests or complaints relating to this Privacy Policy and the handling of your personal data at InfiniWin, please reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant supervisory authority.
We take the trust you place in InfiniWin seriously. Every data-related decision — from how we collect it to how long we retain it — is made with one question in mind: is this truly in the best interest of our users in Malaysia? If you ever feel uncomfortable about your privacy at InfiniWin, reach out to us. We're always listening.
Now you know how InfiniWin protects your data. Register for free and enjoy Malaysia's best online betting experience in a safe, responsible environment.