FAQ InfiniWin —
All Answers Here

You must be at least 18 years old to register and use the InfiniWin platform. This is a legal requirement that must be strictly followed. InfiniWin conducts periodic age verification checks and may request a copy of your MyKad or other identity document at any time to confirm a user's age. Any account found to have been registered by a minor will be closed immediately, and the account balance will be frozen pending the outcome of an investigation.

No. InfiniWin only permits one account per person. Creating multiple accounts using different names, emails, or phone numbers violates InfiniWin's Terms & Conditions and may result in all associated accounts being permanently banned. If you are experiencing issues with an existing account, please contact InfiniWin support for assistance resolving the matter.

Log in to your InfiniWin account, go to "Account Settings" or "My Profile", and select the information you wish to update. For email or phone number changes, you may be asked to verify your identity via an OTP code sent to your existing contact details first. If you no longer have access to your old email or phone number, contact InfiniWin support with proof of identification for further assistance.

KYC (Know Your Customer) is a mandatory identity verification process that ensures the security and compliance of the InfiniWin platform. It typically involves submitting a copy of your MyKad and may include proof of current address (utility bill or bank statement). KYC is required before your first withdrawal or when transactions exceed certain thresholds. This process helps protect your account and prevent financial fraud. All KYC documents are stored securely and protected under the PDPA 2010.

On the Log In InfiniWin, click the "Forgot Password?" link. Enter the email address registered to your account. InfiniWin will send a password reset link to your email within 5 minutes. Click the link in the email, enter a new strong password, and save. If you don't receive the email after 10 minutes, check your Spam folder. Reset links are valid for 1 hour only — if expired, request a new one.

To permanently close your InfiniWin account, contact the support team via live chat or email with a written request. Make sure your account has no remaining balance — any funds must be withdrawn before the account can be closed. Permanent account closure is irreversible. Alternatively, if you are closing your account due to problem gambling, consider the Self-Exclusion that suits you better.

Deposit limits vary depending on your chosen payment method. In general: eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay) — minimum RM 10, maximum RM 5,000–10,000 per day. DuitNow & FPX — minimum RM 20–30, maximum up to RM 50,000. All limits are subject to the restrictions set by your chosen payment provider and your InfiniWin account limits. Players can set a lower personal deposit limit through the settings Responsible Gaming.

Almost all deposits at InfiniWin are processed instantly — funds reach your gaming account within seconds. If your deposit shows a "processing" status for more than 15 minutes, there is likely an issue on the payment provider's end. In that case, save your receipt or a screenshot of the transaction and contact InfiniWin support for a manual review.

Log in to your InfiniWin account, go to the "Wallet" or "Finance" section, select "Withdrawal", and enter the amount you wish to withdraw. Choose your preferred receiving method and confirm the transaction. Make sure your account has completed the full KYC process. Withdrawals are typically processed within 1–24 business hours. DuitNow and FPX transfers to Malaysian bank accounts are the fastest and most popular withdrawal methods among InfiniWin players.

A withdrawal may be placed on hold for several reasons: (1) KYC verification is incomplete, (2) Bonus wagering requirements have not yet been met, (3) The account requires an additional security review, (4) Supporting documents are needed for large withdrawal amounts. If your withdrawal has been delayed for more than 24 hours, contact InfiniWin support with your transaction reference number and our team will investigate promptly.

InfiniWin does not charge processing fees for standard withdrawals. However, your payment provider or bank may apply their own charges, particularly for international transfers (where applicable). For large withdrawal amounts or frequent withdrawal requests within a short period, additional limits or requirements may apply — check Terms & Conditions for full details.

No. InfiniWin requires all deposits and withdrawals to be made using payment methods registered in the name of the verified account holder. Using third-party accounts — even a family member's — is prohibited and may result in account suspension. This policy is in place to protect your funds and ensure compliance with Malaysian financial regulations.

Withdrawal limits vary based on your account tier and KYC verification status. In general, standard daily withdrawal limits range from RM 500 to RM 50,000, depending on your chosen withdrawal method and account level. InfiniWin VIP players enjoy higher withdrawal limits. To check the limits specific to your account, log in and visit the "Finance" section or contact InfiniWin support.

A wagering requirement is the total amount you need to bet before your bonus value can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place a total of RM 1,000 in bets (RM 50 × 20) before you can withdraw the bonus funds. Full wagering requirement details are clearly stated for each InfiniWin promotion in the Terms & Conditions.

Yes. InfiniWin offers a variety of promotions for active members, including: weekly cashback based on total wagers, deposit reload bonuses, free Sports Betting credits for EPL and Malaysian Super League matches, birthday bonuses, and exclusive offers for VIP members. Check the "Promotions" section in your account after log in to view all currently active offers.

Most InfiniWin bonuses are credited automatic once the claim conditions are met — for example, the Welcome Bonus is activated automatically after your first deposit. For promotions that require manual claiming, log in to your account, go to the "Promotions" section, select the offer you want, and click "Claim". Enter a promo code if applicable. Always read the terms of each promotion before claiming.

No. InfiniWin bonus funds cannot be withdrawn directly before the wagering requirements have been fully met. You must first complete the required total wager amount. However, any cash balance (excluding bonus funds) in your account can be withdrawn at any time, subject to the standard withdrawal limits. If you prefer not to fulfil the wagering requirements, you may opt out of a bonus before claiming it.

InfiniWin bonus validity periods vary by promotion type — typically between 7 and 30 days from the date the bonus is credited. Any unused bonus that expires will be automatically forfeited. Check the expiry date of each bonus under the "Active Promotions" section of your account. InfiniWin sends email reminders before a bonus expires so you never miss out.

Yes. All slot and table games at InfiniWin use Random Number Generator (RNG) that has been audited and certified by independent testing bodies. This ensures every spin, card draw, or game outcome is completely random and cannot be manipulated by any party. InfiniWin's live casino games use real dealers and physical equipment broadcast via live stream for maximum transparency.

Some slot games on InfiniWin offer a "Demo" or "Trial" mode that lets you play using virtual credits with no real deposit required. This is a great way to understand a game's mechanics and try out strategies before playing with real money. However, any winnings from demo mode cannot be withdrawn. To play with real money and win real prizes, you will need to register an account and make a deposit.

InfiniWin's progressive jackpots are built from a small portion of every bet placed by players across the platform. To be eligible to win, you typically need to bet at the maximum stake specified by the game. Jackpots can be triggered randomly or through special in-game bonus rounds. The current jackpot amount is displayed live within the game. Check the Jackpot for the list of active jackpot games at InfiniWin.

Yes. The InfiniWin platform is fully optimised for mobile devices — both Android and iOS. You can access all games, make deposits, withdraw funds, and contact support directly from your smartphone or tablet browser, with no separate app download required. InfiniWin's mobile interface is designed specifically for smaller screens, featuring intuitive navigation and fast load times.

If your internet connection drops during a game, InfiniWin automatically saves your game state. When you log back in, the game will resume from where it left off — no funds will be lost due to a connection issue. If you notice an incorrect account balance after a disruption, contact InfiniWin support with the time and details of the round in question for an immediate review.

InfiniWin offers live casino tables with dealers who speak Malay and English for the convenience of Malaysian players. Some general tables are also available with Mandarin-speaking dealers. Dealer language options can usually be filtered within the Live Casino section. This ensures a more comfortable and intuitive playing experience for local Malaysian players.

In-Play or Live Betting lets you place bets while a match is already underway — not just before kick-off. Odds update in real time as the game progresses. For instance, you can bet on an EPL or Liga Super Malaysia match during the first half, taking advantage of team momentum or pitch conditions. This feature is available for most major sports on InfiniWin.

InfiniWin displays odds in multiple formats — Decimal, Fractional, and American — which you can switch between in your settings. Decimal odds are the most straightforward: multiply your stake by the odds to get your total payout (including your original stake). For example, a RM 100 bet at odds of 2.50 returns RM 250 (a profit of RM 150). Lower odds indicate a higher chance of winning, but a smaller payout.

Generally, bets that have been placed and accepted by the InfiniWin system cannot be cancelled. This is standard practice in the sports betting industry. Before confirming a bet, always review all the details including the teams, bet type, odds, and the RM amount entered. A "Cash Out" feature may be available for certain bets — this allows you to settle a bet early before the match ends, at a payout determined by the current state of the match.

If a match is postponed or cancelled before it begins, bets placed prior to the match will typically be cancelled and refunded to your InfiniWin account. For matches that are abandoned after they have started, the outcome depends on InfiniWin's policy and the rules of the relevant sport. Live bets are typically settled based on the score at the time of the suspension. Please check the Terms & Conditions for full details.

Yes. InfiniWin sets minimum and maximum bet limits for each sports market. Generally, the minimum bet starts from RM 1 for most sports markets. Maximum limits vary by bet type, sport, and market — high-profile matches such as the EPL or Champions League typically carry higher maximum limits than local leagues. These limits are displayed live on your bet slip before confirmation.

No. InfiniWin does not sell or share your personal information with any third party for marketing purposes without your consent. Your data may only be shared with service providers involved in the platform's operations (such as payment providers), and solely for the purposes required. All data sharing is subject to PDPA 2010. Read our Privacy Policy us for full details.

If you suspect your InfiniWin account has been accessed without your authorisation, act immediately: (1) Change your password right away, (2) Review your login history in your account settings, (3) Contact InfiniWin support 24/7 via live chat to report the incident and request a full security review, (4) Check your balance and transaction history for any unrecognised activity. The InfiniWin security team will respond promptly.

All financial transactions on InfiniWin — deposits and withdrawals — are processed through secure, registered payment channels. Your card or bank account details are not stored on InfiniWin's servers. We use certified payment gateways that comply with PCI-DSS standards to process all transactions. Two-factor authentication (2FA) is available as an additional layer of security for all financial transactions.

Yes. InfiniWin has a sophisticated fraud detection system that operates 24/7. This includes monitoring for unusual betting patterns, rigorous KYC checks, identity verification for large withdrawals, and collaboration with payment providers to flag suspicious transactions. InfiniWin also complies with applicable Anti-Money Laundering (AML) requirements. Confirmed fraudulent activity will result in permanent account closure.

Log in to your InfiniWin account, go to "Account Settings" and select "Responsible Gaming". Choose "Self-Exclusion" and set your preferred duration — 6 months, 1 year, 5 years, or permanent. This takes effect immediately upon confirmation and cannot be reversed before the period ends. During your self-exclusion period, you will not receive any promotional communications from InfiniWin.

Key warning signs include: frequently exceeding your own spending limits, borrowing money to bet, hiding your betting activity from family, feeling anxious or distressed when unable to play, chasing losses after a big loss, neglecting family or work responsibilities due to betting, and treating betting as a primary source of income. If you recognise several of these signs, please use the Responsible Gaming InfiniWin or seek professional help.

Yes. If you are concerned about the gambling habits of someone close to you, you may contact the InfiniWin support team confidentially. Provide the username or email address of the account in question along with details of your concern. Our team will follow up appropriately while respecting everyone's privacy. InfiniWin is committed to the wellbeing of players and the wider Malaysian community.

Absolutely not. InfiniWin is an exclusive platform for users aged 18 years and above. We conduct strict age verification during registration and KYC. Parents are encouraged to use parental control software on shared devices and ensure their InfiniWin accounts are protected with a strong password. Underage access is a serious matter that InfiniWin is fully committed to preventing.

InfiniWin live chat typically responds within under 2 minutes — 24 hours a day, 7 days a week, including Malaysian public holidays. For email, response times are 2–4 hours during normal business hours and may be slightly longer at night or on weekends. Urgent issues relating to account security or finances are prioritised and handled as quickly as possible.

Yes. The InfiniWin support team communicates in Bahasa Malaysia and English — the two main languages spoken by Malaysian players. You can reach us in whichever language you are most comfortable with, and we will reply in the same language. This ensures all Malaysian players receive clear, easy-to-understand assistance with no language barriers.

If you are dissatisfied with InfiniWin's service, you may submit a formal complaint by emailing support@infiniwin.click with the subject line "FORMAL COMPLAINT". Include your username, a description of the issue, the date it occurred, and your expected resolution. All complaints are logged and resolved within 5–7 business days. InfiniWin values player feedback and is always working to improve its service.